General terms and conditions

The present general conditions of sale apply to the contract concluded between the customer and Provence Circuit

SIREN 483 800 975 R.C.S Aix-en-Provence

LICENSE 2019/93/0001483

Name of the holder of the domestic transport license : Marc CHAMBON

Reservation

No request for compensation can be made in the event that the chosen service is not available

Any reservation will be considered effective only from the reception by the customer of the confirmation of reservation and not of the confirmation of order sent by contact@ProvenceCircuit.com to the email address given by the customer at the time of the reservation.

The confirmation of the order, which includes the essential elements, such as the identification of the service ordered and the price, will be sent to the User by e-mail within a short time following the date of the order.

The client is required to consult his e-mail address to take note of the confirmation or not of his reservation.

Provence Circuit cannot be held responsible in case of an accident while getting on or off the vehicle or in case of theft or forgotten personal items.

The user can only order via the site after having validated the present General Terms and Conditions of Sale. (GSC)

Prices

The prices mentioned on the Provence Circuit website are fixed prices corresponding to the privatization of the vehicle, whatever the number of persons. (From 2 to 4 people)

Our prices include all taxes in euros.

Terms of payment

Payment is made at the time of booking, by credit card or via Paypal, using the secure payment system, without any additional cost.

To validate a reservation, full payment must be made. The price corresponding to the reserved services is charged to the credit card.

The vendor’s programs depend on the opening days and hours of the various monuments, museums and establishments. In case of unforeseen closure, the seller cannot be held responsible for the non-fulfillment of a program that is not due to his own fault.

Our prices do not include entrance fees to the sites (museums, exhibitions, castles…)

The fact of not opting for the picnic included in the day tours, does not entail any price reduction.

The tours are not accessible to people with reduced mobility.

Only hand luggage is accepted in the vehicle.

Any interruption of the tour or service during the service, by the will of the customer, will not give rise to any reimbursement.

Cancellation

For a refund of the reservation, the cancellation only by email (contact@provencecircuit.com) must take place at least 48 hours before the departure time of the tour booked by the customer, specifying the order number. A deduction of 20 euros for expenses will be applied.

For a refund of 50% of the service, the cancellation only by email (contact@provencecircuit.com) must take place between 48h and 24h minimum before the departure time of the tour booked by the customer.

No refund if the cancellation is made less than 24 hours before the departure time of the tour booked by the customer.